Shipping & Local Pickup Policy
Effective Date: September 19, 2026
Thank you for shopping with Rest & Ritual Co. LLC. We appreciate your support of our small business.
This Shipping & Local Pickup Policy applies to purchases of Rest & Ritual cookies, baked treats, room sprays, and other eligible products.
Cookie Preorders and Baking Schedule
Rest & Ritual cookies are handcrafted in small batches and baked fresh according to our weekly preorder schedule.
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Orders must be placed by Wednesday at 6:00 p.m. for the upcoming Saturday bake.
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Orders received after the Wednesday deadline will generally be scheduled for the following week.
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Cookie dough is prepared, portioned, and rested before baking.
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Cookies are baked fresh on Saturday.
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Orders selected for shipping are generally shipped on the next business day after baking.
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Local pickup is generally available Saturday evening or Sunday by arrangement.
Production, pickup, and shipping dates may change because of holidays, weather, order volume, ingredient availability, or other circumstances beyond our control. Customers will be notified if a significant schedule change affects their order.
Room Spray Processing
In-stock room spray orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Room sprays containing fragrance or alcohol-based ingredients may be subject to carrier restrictions. Certain room sprays may require ground transportation and may not qualify for expedited shipping.
Orders Containing Cookies and Room Sprays
If an order contains both cookies and room sprays, the entire order may be processed according to the cookie preorder and baking schedule.
Products may be shipped together or separately depending on product safety, packaging requirements, carrier restrictions, and product availability. Additional shipping charges, when applicable, will be displayed or communicated before shipment.
Shipping Areas
Cookies and Baked Goods
Rest & Ritual currently ships eligible cookies and baked goods only to addresses within the Commonwealth of Virginia, in accordance with applicable laws.
Room Sprays
Eligible room sprays may be shipped within the United States, subject to applicable laws and carrier restrictions.
International shipping is not currently available.
Shipping availability may change as laws, carrier requirements, and business operations evolve.
Shipping Methods and Rates
Available shipping methods and applicable charges are displayed during checkout.
Shipping costs may be based on:
Some products may only qualify for standard or ground shipping. Expedited shipping may not be available for room sprays or other restricted products.
All applicable shipping charges will be displayed before you complete your purchase.
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing your tracking information after the shipping label has been created.
Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after the confirmation email is sent.
Tracking updates provided by the carrier are estimates and do not guarantee a specific delivery date.
Cookie Freshness and Delivery
Cookies are baked fresh, carefully packaged, and shipped as promptly as possible to help preserve their quality during transit.
Because cookies are perishable, we recommend:
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Monitoring your tracking information
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Bringing the package indoors promptly after delivery
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Following the storage or reheating instructions included with your order
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Not leaving the package outdoors or in excessive heat, cold, or moisture
Rest & Ritual is not responsible for a decline in product quality caused by an incorrect address, delayed retrieval after delivery, improper storage, or weather conditions after the package has been delivered.
Local Pickup
Local pickup is available by arrangement in Chesapeake, Virginia.
Your pickup confirmation will include:
Please wait until you receive confirmation that your order is ready before arriving.
Customers are responsible for collecting their orders during the confirmed pickup window. If you cannot pick up your order as scheduled, please contact us as soon as possible.
Alternative pickup arrangements may be offered at our discretion but cannot be guaranteed. Because baked goods are perishable, orders not collected during the scheduled pickup period may not qualify for a refund, replacement, or remake.
Address Accuracy
Please verify your name, shipping address, apartment or unit number, and contact information before submitting your order.
Rest & Ritual Co. LLC is not responsible for delays, delivery failures, returned packages, lost packages, or additional shipping expenses resulting from incorrect or incomplete information provided by the customer.
If you notice an address error after placing your order, contact us immediately. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has entered processing or a shipping label has been created.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for any additional costs associated with reshipping the order. Reshipment of perishable products is not guaranteed.
Shipping Delays
Delivery dates are estimates and are not guaranteed.
Rest & Ritual Co. LLC is not responsible for shipping or delivery delays caused by:
Carrier delays are generally not grounds for a refund. However, we will review concerns individually and assist when reasonably possible.
Lost, Damaged, or Missing Shipments
If your package arrives damaged, is missing items, appears to be lost, or is marked as delivered but cannot be located, please contact us promptly.
Include the following information when possible:
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Your name
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Your order number
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A description of the issue
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Photographs of the product, shipping box, and packaging if the order arrived damaged
Please also check the delivery location, surrounding property, household members, neighbors, and carrier tracking information before reporting a package as missing.
We will assist with reviewing the shipment and, when appropriate, submitting a claim or inquiry with the shipping carrier. A refund, replacement, or reshipment is not automatic and will depend on the circumstances, available documentation, product availability, and carrier findings.
Please do not discard damaged products, packaging, or shipping materials until the issue has been reviewed.
Contact Us
If you have questions about shipping, local pickup, or an order, please contact us.
Rest & Ritual Co. LLC
Email: restandritualco@gmail.com
Phone: (757) 943-4802
Website: www.restandritualco.com
Thank you for supporting Rest & Ritual. Every order is prepared and packaged with care and attention.