Preorder & Cancellation Policy
Effective Date: September 19, 2026
At Rest & Ritual Co. LLC, our cookies are handcrafted in small batches and prepared according to a scheduled preorder process. Select room sprays may also be produced or stocked in limited quantities.
This policy explains when orders may be changed or canceled.
Cookie Preorders
When you place a cookie preorder, you are reserving products that will be prepared specifically for your order according to our weekly production schedule.
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Orders must be placed by Wednesday at 6:00 p.m. for the upcoming Saturday bake.
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Orders received after the weekly deadline will generally be scheduled for the following week.
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Payment is required when the preorder is placed unless otherwise stated.
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An order is confirmed only after payment has been successfully received.
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Weekly availability may be limited because cookies are produced in small batches.
Submitting an order does not guarantee acceptance. If we are unable to fulfill an order, any payment received for unavailable items will be refunded.
Room Spray Orders
In-stock room sprays do not follow the weekly cookie preorder schedule unless otherwise stated on the product page.
Room sprays may be handcrafted or stocked in limited quantities. If a room spray is listed as a preorder or made-to-order product, the estimated processing timeframe will be included in the product description or order confirmation.
Order Changes
If you need to change an order, please contact us as soon as possible.
Requested changes may include:
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Updating a flavor or fragrance
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Changing the quantity
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Correcting pickup or shipping information
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Changing the requested fulfillment method
We will make reasonable efforts to accommodate changes before production or processing begins. However, changes are not guaranteed and may result in additional charges.
Once ingredients have been prepared, cookie dough has been made, a room spray has entered production, or an order has been packaged for shipment or pickup, changes may no longer be possible.
Cookie Cancellations
Cookie preorders may be canceled before production begins.
Because cookies are prepared specifically for confirmed orders, cancellations and refunds cannot be guaranteed after ingredients have been prepared or cookie production has started.
For the upcoming Saturday bake, cancellation requests should be submitted before the Wednesday at 6:00 p.m. preorder deadline. A request submitted before the deadline is not automatically approved if production for that order has already begun.
Orders canceled after production begins may be ineligible for a refund.
Room Spray Cancellations
An in-stock room spray order may be canceled before the order enters processing or is prepared for shipment or pickup.
A made-to-order room spray may be canceled before production begins.
Once a room spray order has entered production, been packaged, or shipped, cancellation cannot be guaranteed. Shipped orders are subject to our Return & Refund Policy.
Custom, Event, and Large Orders
Custom orders, event orders, corporate orders, and large-quantity orders may require advance notice and a non-refundable deposit.
Any deposit requirements, payment deadlines, cancellation terms, and order details will be communicated before the order is confirmed.
Unless otherwise agreed in writing:
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Deposits are non-refundable once supplies have been purchased or production has been reserved.
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Final payment must be received by the stated deadline.
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Changes requested after production begins may not be accepted.
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Reductions in quantity after the stated cancellation deadline may not reduce the remaining balance owed.
Missed Pickup
Customers are responsible for collecting local pickup orders during the confirmed pickup window.
If you cannot pick up your order as scheduled, please contact us as soon as possible. Alternative arrangements may be offered at our discretion but cannot be guaranteed.
A missed pickup does not constitute a cancellation. Because baked goods are perishable and made to order, orders not collected during the scheduled pickup period may not qualify for a refund, replacement, or remake.
Refund Processing
Approved refunds will be returned to the original payment method whenever possible.
Processing times vary by bank or payment provider. Rest & Ritual Co. LLC does not control how long a financial institution takes to post an approved refund.
Shipping charges, processing fees, and non-refundable deposits may not be refundable unless the cancellation results from an error by Rest & Ritual Co. LLC.
Please refer to our Return & Refund Policy for information regarding damaged, defective, incorrect, or incomplete orders.
Contact Us
If you need to request a change or cancellation, please contact us as soon as possible and include your name and order number.
Rest & Ritual Co. LLC
Email: restandritualco@gmail.com
Phone: (757) 943-4802
Website: www.restandritualco.com